As a vehicle owner, your chances of needing the services of a collision repair and refinishing facility are greater than you think. Whether it’s from storm damage, rust and corrosion, acid rain and harsh sunlight, or an automobile accident outright, the risks are real. It’s wise, then, to know how to select a body shop. Many times when people are involved in an accident they think “the insurance company will take care of it for me.” In fact, it is your responsibility to choose who will do the repairs for you. This is not a choice that should be taken lightly, as it can involve protecting a major investment.
Ask if the shop customarily handles your vehicle make and model. Also, ask how long the shop has been in business.
OKC Auto Works technicians are trained and certified to handle most makes and models. From the low-end economy vehicle to the high-end sports cars – our technicians have the experience and knowledge to handle the repair. OKC Auto Works has been in business since nearly 40 years – with that kind of experience, you can rest assured your vehicle’s repair is in good hands.
Look for a neat, well-organized facility with modern equipment. Many vehicle manufacturers recommend specific repair procedures and equipment for the repair of their vehicles. Ensure that the facility you choose is trained in these procedures and has the proper equipment.
OKC Auto Works prides itself on using modern equipment. In fact, we are usually ahead in embracing, training, and implementing the latest techniques and tools in auto body technology. Our technicians are highly trained in procedures and equipment having graduated from auto body trade schools, as well as receiving ongoing continuing education throughout the year. Additionally, our technicians are I-CAR certified & ASE certified. Plus, they have received certification from many manufactures (take a look at our certifications here).
Professionally run establishments will have a courteous, helpful staff willing to answer all of your questions.
Our knowledgeable and courteous staff are here to help you. We understand that you do not deal with an auto accident everything, and we want to ensure you have the information you need to make a sound and confident decision in having your vehicle repaired.
Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, customer service awards.
OKC Auto Works is a member of the Better Business Bureau, Chamber of Commerce, and have won several business and community awards. You will also see many plaques and certifications on our walls in the waiting area. We support our local communities through volunteer work, as well as donations and sponsorship. We want you to know that your vehicle is in good hands with us.
Many times you can see the vehicles being repaired by the shop. Are you impressed by the type of vehicles the company is repairing and the way the vehicles are being handled?
We repair all types of makes and models of vehicles, big jobs, as well as small ones. Most of the time we are working on vehicles in the shop, as well as have vehicles completed and ready for pickup. Feel free to ask questions or ask an estimator to show you around.
Also look for signs that the staff is technically competent, such as trade school diplomas, certificates of advanced course work training from I-CAR.
All of our technicians and estimators receive ongoing I-CAR training. Our body technicians and painters have graduated from trade schools, as well. Additionally, our shops hold manufacturer certifications – an acknowledgement that we have demonstrated proficiency in repairing specific makes and models. You can see our these many certification plaques on display in our lobby and waiting areas.
All policies, guarantees, and methods of payment should be in writing or explained to your satisfaction.
We have some of this information posted in our lobby. Additionally, we have our policies, guarantees, and methods of payment stated clearly in our paperwork, which we provide to you.